FREE DELIVERY ON ORDERS OVER £40

RETURNS POLICY

RETURNS

We want you to be fully satisfied with your order, in the unlikely event that you wish to return your order to us please ensure that it is returned within 7 days of receipt of your goods for an exchange or refund. Refunds will only be made providing the item is returned in a resalable condition, clean, (unworn if clothing) and with all original tags and packaging intact. We aim to process all refunds within 7 days of receipt of goods.

We regret we are only able offer exchanges for certain products, please get in touch for more details.

Should you wish to return or exchange an item please email sales@leonorahammond.co.uk and state a reason as to why you are returning or exchanging the item(s). Please allow two weeks from the day you return your package for your account to be credited.  Customers will be responsible for all shipping and handling charges. We strongly advise you obtain proof of postage when returning items.  

If you receive a faulty item please contact us so we can arrange for the items to be returned.

 

PERSONALISED OR MADE TO ORDER GOODS

Please note that bespoke or personalised items cannot be changed or returned.  This includes personalised wall stickers, prints and cosmetic bags.

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